Adobe Rent a Car Terms & Conditions

General vehicle rental requirements and conditions
Adobe Rent a Car Costa Rica

These conditions apply to direct customers of Adobe Rent a Car, both Costa Rican residents and foreign visitors. Here you will find the rental requirements, booking and payment conditions, the available coverages and the rules for using and returning the vehicle.

1. Requirements and authorized drivers

To rent a vehicle with Adobe Rent a Car, the customer must meet the following requirements:

• Minimum age: The renter and all additional drivers must be at least 23 years old. There is no maximum age, as long as they hold a valid driver’s license and meet the rental requirements.
• Driver’s license: Present a valid license, category B1 or its international equivalent, issued at least two years before the rental. A foreign license must remain valid for the legal period of stay authorized in Costa Rica.
• Foreign and digital licenses: Valid, verifiable digital licenses are accepted if they belong to the driver who will sign the contract. A recent renewal is not an obstacle as long as the minimum time since first issue can be verified. If the license is not issued in the Latin alphabet, or its language or alphabet does not allow the information to be clearly verified, an International Driving Permit must also be presented together with the original license. The International Driving Permit does not replace the original license.
• Identification document: Present a valid national ID card for Costa Rican citizens or residents, or a valid passport with the Costa Rica entry stamp for foreign visitors.

Identification documents and the driver’s license must be presented in original form. Provisional licenses, photocopies and photographs of a physical license are not accepted as substitutes for the required documents. Digital licenses that meet the stated requirements are accepted. To review a specific case, contact Reservations at reservas@adobecar.com.

The credit card required for the deposit must meet the conditions in section 3.

Additional drivers

The rental contract includes one main driver at no additional charge.

Each additional driver costs US$4 per day, subject to the booking conditions, agreements, applicable benefits or rates in effect at the time of contracting.

All drivers must meet the requirements established by Adobe Rent a Car, including the applicable minimum age, a valid driver’s license and at least two years since its first issue.

Additional drivers must be present, meet the requirements and be registered before driving the vehicle.

2. Bookings, changes and cancellations

Request and confirmation

To make a booking, the following information is required:

• First and last name of the main driver.
• Requested vehicle category.
• Pick-up date, time and location.
• Return date, time and location.
• Flight number and airline, when applicable.
• Coverages and additional services the customer wishes to purchase.
• Required accessories, subject to availability.

Booking confirmation is subject to availability and the applicable commercial conditions.

Changes

The customer may change a confirmed booking at any time with no additional charge for the change, subject to availability and the conditions applicable at the time of the request.

Changes can be requested from Reservations at reservas@adobecar.com, stating the booking number and the details to be changed, or directly at www.adobecar.com. A change is only confirmed once the customer receives the update from Adobe Rent a Car.

Changes to dates, times, vehicle category, pick-up or return office, protections, additional drivers or accessories may result in an adjustment to the original rate and require a new quote. The rate of a confirmed booking is maintained as long as its conditions do not change.

Important: Any price adjustments resulting from the requested changes are not a change penalty.

Cancellations

The customer may cancel a booking without penalty, provided it is done at least 72 hours before the start of the rental.

If the cancellation is made less than 72 hours in advance, a penalty of US$50 or the equivalent of one rental day, whichever is greater, will apply.

The value of one rental day is based exclusively on the vehicle’s daily rate, excluding the cost of coverages and additional services.

No-Show

The No-Show policy applies when the customer does not pick up the vehicle on the agreed date and time, or is two hours late or more without having informed Adobe Rent a Car of the situation or a new estimated arrival time.

In these cases, a penalty of US$50 or the equivalent of one rental day, whichever is greater, will apply.

This penalty is calculated on the same basis as cancellations: only the vehicle’s daily rate, without coverages or additional services.

If the customer expects to be late, they should contact the Reservations Department in advance to arrange the available alternatives.

3. Rental payment and security deposit

The customer must pay the rental, the coverages purchased, the additional services and any other applicable charge, according to the booking conditions. The rental is normally charged when the vehicle is picked up and the contract is signed.

Payment can be made with a credit or debit card authorized by Adobe Rent a Car, provided the card is physically present. Cash is not accepted.

For the US$1,000 security deposit, a valid physical Visa, Mastercard, American Express or Discover credit card must be presented, with the name and number printed on it and sufficient available credit. It must be in the name of the main driver on the contract, who picks up the vehicle.

The deposit is a temporary hold or bank authorization that backs the contract; it is separate from the rental price and is not a final charge, unless there are outstanding obligations or applicable charges under the contract. Debit cards, cash, virtual cards, Apple Pay and Google Pay are not accepted for the deposit.

Once the rental has ended and the contract is closed, Adobe Rent a Car requests the release of the hold. The restoration of available credit depends on the issuing bank and usually takes 24 to 48 hours after the rental ends, though timing may vary by bank up to 15 days. It does not normally appear as a credit or refund on the statement, but as available credit within the authorized limit again.

Revolut and N26 cards: These are accepted as long as they are credit cards and meet the acceptance requirements. The customer must complete a form stating and accepting that the deposit will be released approximately seven calendar days after the contract is closed. The release is not immediate and depends on the bank.

Using two or more cards

Rental payment may be split between two or more accepted cards, provided they are all the same brand as the card used for the deposit. For example, if the deposit is made with Visa, all payment cards must be Visa. The cards must be valid. The deposit is made on a single physical credit card in the name of the contract holder and cannot be split between two cards. If LDW is declined through a credit card benefit, the specific condition of using the same card for payment and deposit applies, as described under declining LDW.

Declined cards

If the card is declined, contact the issuing bank or present another physical, valid credit card in the name of the contract holder with sufficient available credit for the deposit. It must be the same brand as the card used for payment. Vehicle delivery is subject to the payment and deposit being completed successfully. If LDW is declined through a credit card benefit, the same card must be used for both the payment and the security deposit.

If the alternative card belongs to another person, the booking and the contract must be in that person’s name, and that person must be present and meet the rental requirements. The original customer may be registered as an additional driver.

Optional services and final price

At vehicle pick-up, Adobe Rent a Car may offer optional services and accessories, such as Extended Protection, Wi-Fi and other add-ons.

These services are not mandatory and will only increase the final rental amount if the customer decides to purchase them.

As long as no changes are made to the dates, times, return location, vehicle category or selected services, no mandatory coverages, airport fees or additional administrative charges will be added at vehicle pick-up.

4. Coverages and vehicle protection

Third Party Liability (PLI)

PLI is the mandatory liability coverage. It is already included in the quote and cannot be declined. In the event of an accident, it covers:

• Damage to third-party property up to US$20,000, with a deductible of US$1,130, VAT included.
• Injury or death of third parties who are not traveling in the rented vehicle up to US$100,000 per accident, with no deductible.

Coverage is subject to the contract conditions. PLI does not cover damage to the rented vehicle; LDW is available for that, subject to the applicable conditions.

Loss Damage Waiver (LDW)

LDW limits the customer’s liability for damage to the rented vehicle to a maximum of US$1,130, VAT included, under the contract conditions. If the cost of the damage is lower, the customer pays only the actual amount of the damage.

LDW is subject to the contract conditions and exclusions. Among other things, it does not include damage from vandalism, tires or glass, or roadside assistance costs. The additional SPP protections apply according to their conditions and exclusions.

Declining LDW with a credit card

The customer may decline LDW by presenting a Visa, Mastercard or American Express credit card that provides rental car coverage. Declining is subject to meeting the rental requirements.

The card must be valid, in the name of the contract holder and provide coverage for the rented vehicle. The same card must be used for both the payment and the security deposit.

For the following cards, a coverage confirmation letter is not required:

• Visa Signature.
• Visa Infinite.
• American Express Gold.
• American Express Platinum.
• American Express Centurion.
• Mastercard Black.
• Mastercard World.
• Mastercard World Elite.

For other eligible cards, a letter issued by the bank or card issuer confirming the coverage must be presented. The cards listed above are exempt from presenting additional coverage documentation.

Important: LDW cannot be declined with a debit card.

Extended Protection (SPP)

SPP is an optional protection with a reference cost of US$20.34 per day, VAT included, subject to the rate in effect at the time of booking. It offers the following benefits, according to the contract conditions:

• Reduction to US$0 of the PLI and LDW deductibles.
• Extended third-party protection up to US$2,000,000 per event.
• Protection against vandalism to the rented vehicle, including damage to tires, windows, lights and license plates, under the applicable conditions.
• Nationwide 24/7 roadside assistance, including towing, under the applicable conditions.
• Fuel costs are not included. In particular, running out of fuel is not covered by SPP: the customer must pay all costs arising from that incident, as explained under out-of-fuel assistance.

To confirm the cost and conditions of SPP for a specific booking, check the quote or contact Reservations at reservas@adobecar.com.

Interior and upholstery damage

Coverage depends on the cause of the incident and the protection purchased. Damage from improper use, such as permanent stains, burns, cuts, tears, spills, excessive dirt or damage from transported objects, is normally not covered. The customer must pay the cost of cleaning, repair or replacement.

If the interior damage results directly from a collision, rollover or other covered accident, it will be assessed according to the circumstances and the protection purchased: PLI does not cover damage to the rented vehicle; with LDW, the customer pays at most the corresponding deductible if the event is covered and the procedures are followed; with SPP, the deductible may be reduced to zero if the event is covered and the contract conditions are met.

All interior damage must be reported immediately to 24/7 Emergencies at +506 2542-4888. For guidance and follow-up, contact Customer Service at servicioalcliente@adobecar.com or by WhatsApp at +506 8499-6000, messages only.

5. Accessories and additional services

Adobe Rent a Car offers accessories and additional services that can be requested when booking.

Accessory or service	Reference rate
Baby seat	US$3.39 per day
Child seat	US$1.13 per day
Surfboard racks	No charge
Portable Wi-Fi device	US$11.30 per day

Rates are for reference and must be confirmed at the time of booking.

Accessories must be booked in advance and are subject to availability.

Surfboard rack

The rack has no additional cost. It must be requested in advance and is subject to availability and vehicle type. It is intended for carrying lightweight boards, with an approximate capacity of up to two boards per vehicle. To confirm availability, contact Reservations at +506 2542-4800 or reservas@adobecar.com.

Accessory deposit and replacement

Accessories do not require a specific additional deposit. The general rental deposit serves as a guarantee and may cover accessory-related charges for loss, damage or failure to return. In case of loss, total damage or failure to return, the same fixed charge of US$113 per unit applies to the following accessories:

Accessory	Charge for loss, total damage or failure to return
Baby seat	US$113 per unit
Booster or child seat	US$113 per unit
Portable Wi-Fi device	US$113 per unit

The general deposit also backs possible charges for damage or failure to return. For other accessories not listed in the table, Adobe Rent a Car may apply the corresponding charge based on the replacement cost in case of loss, damage or failure to return.

6. Vehicle pick-up and return

Airport meet and greet

Adobe Rent a Car serves customers arriving at Juan Santamaría International Airport, in San José, and Daniel Oduber Quirós International Airport, in Liberia.

To make the meet and greet easier, please provide the flight number, airline and estimated arrival time when booking.

When this information is available, an Adobe Rent a Car representative arranges the customer’s reception and transfer, according to each airport’s procedure.

If the customer has not provided flight details, they must contact the Reservations Department or the corresponding office to arrange their reception.

Hotel deliveries and returns

Adobe Rent a Car offers vehicle delivery at no additional charge to hotels located approximately 20 kilometers from its offices, subject to operational availability and the booking conditions.

This service is available from 8:30 a.m. to 5:00 p.m.

For hotels outside this area or deliveries at other times, the customer must check availability and possible additional charges in advance.

The hotel service must be specified in the booking. All deliveries and returns outside an office require prior arrangement and confirmation from Adobe Rent a Car. An exact delivery time and a return time window are agreed, depending on staff availability.

Return to a different office

Adobe Rent a Car allows customers to pick up the vehicle at one office and return it at another, subject to availability and the corresponding commercial conditions.

To request this service:

• A prior booking and confirmation are required.
• A minimum rental period of three days is generally required.
• The charge depends mainly on the distance between the offices and the logistics of relocating the vehicle. It is calculated when quoting or booking, once the pick-up and return offices have been selected.

Indicate the pick-up and return offices from the start so the quote includes the charge and you can review the total before confirming. You can check the table of charges or contact Reservations.

After-hours return at Juan Santamaría Airport

The early return service allows customers to leave the vehicle directly in the parking garage of Juan Santamaría International Airport (SJO) when the return is scheduled before 8:30 a.m. This service is exclusive to returns at that airport.

To use it, follow these steps:

1. Park the vehicle on the second floor of the airport parking garage, in front of the departures area.
2. Take a photo of the dashboard clearly showing the mileage and fuel level.
3. Take a photo of the vehicle and the space where you left it, including the parking position number.
4. Send the photos to earlydrop@adobecar.com.
5. Place the key and the parking ticket inside the glove compartment.
6. Close the doors but leave them unlocked.

The service has an additional charge of US$10, corresponding to the airport parking fee.

Because the return is made without a joint in-person inspection, the vehicle will be inspected later by Adobe Rent a Car staff. Any difference related to fuel, damage, cleanliness, accessories or other conditions will be processed according to the rental contract.

We recommend arranging the service in advance and keeping the photos you sent as a record. You can contact Customer Service by WhatsApp at +506 8499-6000, available for written messages only.

Adobe Rent a Car does not have a key drop box at the airport.

After-hours return at Daniel Oduber Quirós Airport

Returns must be made according to the instructions and prior arrangement with the Adobe Rent a Car office in Liberia.

There is no key drop box. The customer must arrange the return with the corresponding office.

Important: At both airports, the customer must arrange the vehicle return in advance. The vehicle may not be left anywhere other than the authorized location without having received the corresponding instructions.

7. Use of the vehicle during the rental

Driving and authorized territory

Vehicles rented from Adobe Rent a Car may not leave Costa Rican territory.

Vehicles may be driven on passable public roads, both paved and gravel. Driving on beaches, rivers, flooded areas, trails or roads that pose a risk to the vehicle’s safety is not allowed.

Mileage

Tourist rentals for Costa Rican and foreign customers include unlimited mileage within Costa Rica, with no additional mileage charges.

No smoking policy

Smoking inside Adobe Rent a Car vehicles is strictly prohibited.

This policy aims to keep vehicles clean and in good condition for all our customers.

The penalty for smoking inside the vehicle is listed in the additional charges and penalties section.

Fuel and refueling

Vehicles are normally delivered with a full tank and must be returned with the same fuel level recorded at the start of the rental.

If the vehicle is returned with less fuel than it was delivered with, refueling charges will apply. We recommend refueling before arriving at the office and checking the level recorded on the contract.

The customer is responsible for checking the type of fuel the vehicle requires, either gasoline or diesel.

If the wrong fuel is used, the customer will be responsible for the costs of repairing or correcting the problem, according to the contract conditions.

Out-of-fuel assistance

If the vehicle runs out of fuel, the customer must contact 24/7 Emergencies at +506 2542-4888 so Adobe Rent a Car can arrange and provide the necessary assistance.

Running out of fuel is not covered by PLI, LDW or Extended Protection (SPP). The customer must pay all related costs:

• The cost of the fuel and its transport to the vehicle’s location.
• The assistance and towing service, when necessary.
• Any other cost arising from the incident.

The customer must not abandon the vehicle or hire assistance on their own without authorization from Adobe Rent a Car. For guidance and follow-up, contact Customer Service at servicioalcliente@adobecar.com or by WhatsApp at +506 8499-6000, messages only.

Vehicle theft

If the rented vehicle is stolen, the customer must act immediately:

• Contact Adobe Rent a Car 24/7 Emergencies immediately at +506 2542-4888 and follow their instructions.
• Report the theft to the competent authorities and file the corresponding formal complaint.
• Provide all available information about the circumstances of the theft, including place, time and any relevant evidence or information.
• Do not take any action or make any arrangement on your own that could affect the claim procedure.

Financial liability will depend on the coverage purchased and on compliance with the contract conditions and the reporting procedure. Failure to report immediately or to provide the required documentation could affect the application of the coverage.

For guidance and follow-up, contact Customer Service by WhatsApp at +506 8499-6000, messages only, or at servicioalcliente@adobecar.com.

8. Rental duration and return adjustments

The rental period is calculated in 24-hour intervals from the time the vehicle is delivered.

Early return

If the customer returns the vehicle before the agreed date, a partial refund for the unused period may apply.

The amount will be determined when the contract is closed, according to the contracted rate, the services actually used and the conditions applicable to the rental. The refund does not necessarily correspond to a simple proportional division of the total amount paid.

We recommend informing the return office or the Reservations Department at reservas@adobecar.com in advance to arrange the change and confirm the corresponding adjustment.

Late return and rental extension

Late return charges are calculated from the return time stated in the contract and based on the vehicle’s daily rate including the coverages and extras purchased:

• Less than one hour late: no additional charge.
• From one hour up to and including two hours: 25% of the vehicle’s daily rate with coverages and extras.
• More than two hours up to and including three hours: 50% of the vehicle’s daily rate with coverages and extras.
• More than three hours and less than four hours: 75% of the vehicle’s daily rate with coverages and extras.
• Four hours or more: one additional rental day with the corresponding coverages and extras.

If the customer needs to extend the rental, they must contact Adobe Rent a Car in advance to arrange the extension, subject to availability.

9. Additional charges, penalties and fines

During the rental period, the customer is responsible for complying with the obligations established in the contract.

The following charges apply for loss, theft, damage or non-compliance with the corresponding conditions:

Item	Penalty
Loss or theft of the vehicle’s license plates	From US$113, VAT included
Loss, theft or damage of the vehicle’s mandatory documents	From US$113, VAT included
Loss or theft of the vehicle keys	US$400, VAT included
Loss of the Wi-Fi device	US$113, VAT included
Damage to surf racks (surfboard racks)	US$113, VAT included
Excessive dirt requiring third-party cleaning	From US$113
Smoking inside the vehicle	US$113, fixed amount

Additional charges may also apply for:

• Incorrect fuel use.
• Late returns.
• Damage not included in the coverages purchased.
• Other breaches of the obligations established in the contract.

Traffic fines: All violations of Costa Rican traffic law committed during the rental period are the responsibility of the renter.

10. Offices, destinations and customer programs

Adobe Rent a Car has a network of offices in different regions of Costa Rica, making it easy for both tourists and residents to rent a vehicle.

Whether you want to explore the beaches of Guanacaste, discover the natural attractions of Manuel Antonio, visit Costa Rica’s volcanoes or enjoy a trip with family and friends, Adobe Rent a Car offers a modern and varied fleet to accompany you on your journey.

We also offer mobility solutions for Costa Rican customers who need a vehicle for their daily activities, personal trips or while their own car is being serviced or repaired.

For this market we offer preferential rates and the Adobe Más frequent customer program, which offers benefits according to its participation conditions.

11. Contact information

To make a booking, change a rental or ask about our services:

Reservations Department

Phone: +506 2542-4800
WhatsApp: +506 2542-4801 (messages only)
Email: reservas@adobecar.com

Customer Service Department

WhatsApp: +506 8499-6000 (messages only)
Email: servicioalcliente@adobecar.com

24/7 Emergencies and roadside assistance

Phone: +506 2542-4888

Adobe Rent a Car is committed to providing a transparent, reliable rental service adapted to the needs of each customer.

All bookings and services are subject to availability, commercial conditions and the provisions of the corresponding rental contract.