What are the car rental requirements with Adobe Rent a Car?

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Requirements for Renting a Car with Adobe Rent a Car

In order to rent a vehicle from Adobe Rent a Car, all customers must meet certain requirements. In this article, we will explain the car rental process and answer some of the most frequently asked questions.

Which are the basic car rental requirements?

  1. Present a valid and original driver’s license, issued 2 years ago or more. This is valid for 90 days in Costa Rica, from the date of entry stamped on your passport. International license is necessary in case the license is in another alphabet (Hebrew, Mandarin, etc). Provisional driver’s licenses and photocopies are not accepted.
  2. The renter’s original and valid cedula ID (nationals) or passport (foreigners).
  3. Present Credit Card to cover the guarantee deposit for US$1,000 (only MasterCard, VISA, Discover or American Express are accepted). The Credit Card must bear the printed name of the cardholder and must be the same person who picks up the vehicle. Deposit by Debit Card or cash is not allowed.
  4. Drivers must be at least 23 years old.
  • Important: You must physically present both your ID and driver’s license. Photocopies or photographs are not accepted. Even if you have an International Drivers License, you must also have your original home license. Only an official, country-issued driver’s license will authorize you to drive in Costa Rica.

How much is the security deposit? 

The Adobe vehicle security deposit is $1,000. Make sure that your credit card has sufficient funds available to cover the transaction. If no damages or fines are incurred during your rental, the full deposit will be reimbursed to your account. Any incurred fees will otherwise be deducted accordingly.

Can I pay with cash?

Adobe does not accept cash as a form of payment. However, your rental car costs (daily rates and insurance coverage) can be paid for with either a debit or credit card.

Don’t forget the security deposit can only be made with a credit card. Cash and debit cards will not be accepted for the deposit.

Why do I have to present my passport?

If you’re a foreigner, you will need to present an original and valid passport. This is both to verify your identity as well as to ensure your Costa Rica 90-day immigration permit is valid. Under Costa Rican law, foreigners can use their country’s driver’s license for 90 days. After 90 days, the license is no longer valid.

Why do I have to present my driver’s license if I already have an International License?

An International Driver’s License basically states that your home license is legal and valid in your country. This is not an authorization to drive, it only indicates that the license from your country is legitimate.

We do not require an international license; but if you bring it, you must submit both.

What if my license is written in a different alphabet?

If your home license is not written in the Roman alphabet (such as Arabic, Farsi, Hebrew, Mandarin), we cannot verify that it is valid. In this case, we require that you also present an International Driver’s License.

If you have any additional questions or concerns about our car rental requirements, please don’t hesitate to contact us by email at reservas@adobecar.com or call us directly at +1 (855) 861-1250 and we will be happy to assist you. We aim to make your trip to Costa Rica as hassle-free and as pleasant as possible.

US & CAN Toll Free:

+1(855)861-1250

(8 am-5 pm Central Time)

Whatsapp:

(506) 8494-5956 Monday to Saturday 8 am – 5 pm and Sunday 9 am – 3 pm.

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44 Comments

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  1. I have a question concerning the insurance requirements. I have in writing additional premium car rental protection policy with AMEX Assurance Company that is effective in Costa Rica it covers reimbursement for damage to or theft of a rental car, a secondary accidental injury expense benefits: accidental death or dismemberment coverage: secondary coverage for damage to or theft of personal property.
    Does not provide insurance for personal liability, uninsured motorists, worker’s compensation injuries, disability benefits of any kind and any coverage mandated by government.
    Is this going to be acceptable to be able to rent a car. If not what would be acceptable?

    1. Hi Greg. Sorry for the delay in the response, bust we had some technical issues. Yes. This insurance will be acceptable for you to decline the LDW. No problem.

  2. Hello, I will be visiting Costa Rica on a cruise next month from the USA. Since I am not entering through immigration, I will not be able to get a passport stamp. Am I still able to rent a car with my passport even though I do not have an entry stamp?

    1. Hi. We will be contacting you in order to help you in this case. We would need to know if you are arriving to Puntarenas (Pacific) or Limón (Atlantic)?

  3. I rented a car from you in February, 2020 when I was 80 years old. When I visit in 2023, I will be 83. Will I have a problem renting a car?

    1. Hi Mr. Ehmer: not a problem, as long as you bring your valid driver license, passport and credit card.

      1. Thank you; I just saw this. We will see you in February. In 2020, I picked up the car at the CPI Spanish School in Playa Flamingo and returned it near the Liberia Airport. I assume that we can still do that.

        1. Excellent Jack ! Sure, we can deliver at the school and you can return near Liberia airport.

  4. We have rented a car from you via a travel agent.
    When we rent a car direct do you bring and pick-up the car then als from hotel Bougainville?

    1. Hi Mr. Kiers: yes. We do deliver the car at your hotel free of charge, when you make the reservation directly with us. You would need to request the delivery at the Hotel Bougainvillea when making the reservation.

  5. Hi there. I have insurance for rental cars through my car insurance company in Canada (rather than credit card). Is this okay to use as insurance rather than purchasing?

    1. Hello, we only take credit card insurance for car rental. We do not take coverage for foreign car insurance companies.

  6. Hi, I have a reservation for a full size SUV. It had the option to add roof racks. Does that allow for putting luggage on the roof? Thanks.

  7. Hi! I was scammed by a rental car company in the Arenal area. Is there an agency in Costa Rica
    that rental car companies register with, are licensed under or report to? I would like to file a formal complaint. The scamming company makes others look bad! I should have gone with Adobe!!

    1. Hello Matteo, sure, you can pick the car in Quepos and return in Puerto Viejo, just a minimum of 3 consecutive days rental and a drop off fee of U$ 110.

  8. My clients have read, that it is only allowed to drive a car in Costa Rica every second day, accoring to the number of the plate. Is that correct?
    Thank you for your help in advance.
    Yours sincerely
    Helmut Promegger
    Reisebuero Kirchberg
    Austria

    1. Hello Helmut, our fleet is exempt of the vehicular restriction. We provide all our customers a copy of the rental contract.

  9. I don’t have a credit card can i use my debit card or prepaid Mastercard for the security deposit ?

    1. We only take credit card for the guarantee deposit. The credit card holder can be different from the driver. We require both people to be present at the delivery date to sign the rental contract.

  10. We are planning a trip in Oct of this year. I know you require a security deposit of $1000. Can we put the $1000 deposit on a credit card and pay for the rental with a debit card? Just wanted to see if this was allowed. Thanks for your time!

    1. Hello Ben, exceptionally we could take the credit card for a deposit and the payment for rental in debit card, as long as they are the same branch. For example, if the credit card is Master Card, the debit card must be Master Card. This is a requirement from the Credit Card companies in our country.

  11. Hello,
    I am 60 years old and renting the vehicle. However, my travel partner is 22. Can she drive the car as well as me?

    1. Hello Julia. The driver must be older than 23 years with a valid driver license and passport.

  12. Dear Sir/Ms. I have Supplemental Liability Insurance that I pay annually. It is valid worldwide.

    CarHireExcess.com provides cover for:

    Externally caused damage to the rental vehicle
    Third party bodily injury
    Damage caused by your rental vehicle to material property.

    Will you accept this? Also what are the rates if I book for more that 28 days? Andy, Uk

    1. Hello Andy: you can decline the car protection if you have CDW coverage with your credit card. Costa Rican law does not recognize any other insurance plan.

    1. Hello Leonard, not an issue to include you as a driver by showing your valid driver license and passport.

    1. Hello Meier: we require the drivers to be older than 23 years old with a valid driver license and passport.

  13. I purchased a CDW of 35000 usd from an outside agency. Which insurances can I bypass if I rent from you and still be covered?
    Thanks

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