Privacy and Processing of Personal Data Policy
Please read carefully the following Privacy and Processing of Personal Data Policy of RENTE UN AUTO ESMERALDA S.A., a company domiciled in Costa Rica with entity identification number 3-101-88140, and its subsidiaries and/or affiliates (hereinafter referred to as "Adobe Rent a Car", "Adobe" or "we").
GENERAL INFORMATION
1. Adobe is a group of companies with main offices in the city of San José, Republic of Costa Rica, where it operates an internal personal database to provide its services.
2. This Privacy and Processing of Personal Data Policy (hereinafter, the "Policy" or the "Policies") regulates the way in which we collect and use your personal data. Personal data means any data relating to an identified or identifiable natural person.
3. This Policy applies to the collection and processing of your personal data by electronic and manual means.
4. The user who contracts our services and/or enters the Adobe website must, beforehand, read, understand, and accept these terms and conditions. Therefore, by contacting us and entering and browsing our website, whether or not using any of the services it offers, you declare that you have understood and accepted the terms and conditions contained in this Policy. We recommend that you read and understand this Policy before continuing browsing and using our website and contracting our services.
5. Adobe may modify these Policies from time to time to adapt them to the applicable regulation or to the services provided by Adobe. We recommend checking its content periodically.
CONTROLLER
6. This Policy applies to all companies in the Adobe’s group of undertakings, which provide rental car services and/or related activities. All are domiciled and operate in the Republic of Costa Rica. RENTE UN AUTO ESMERALDA S.A. is specifically in charge of the company´s database.
7. This Policy does not apply to third party service providers that can provide complementary services to those of Adobe, such as hotels, travel agencies, browsers, and search engines on the Internet, social networks, insurance companies, and other economic agents that may have their own privacy policies. In case our website has links (hyperlinks) to third party websites, our policies will not apply to those websites either.
TYPES OF PERSONAL DATA WE COLLECT
8. Adobe may collect and use personal customers information, such as their full name, nationality, identification documents and driver's license numbers and copies, telephone number, fax number, post office box, exact address, e-mail, payment information such as credit or debit card details (we will not keep your security code after the transaction), your hotel address (for delivery services), flight or reservation number, information on incidents (accidents, mechanical failures, thefts, losses, and others) that the vehicle could suffer; as well as any other information that is necessary for the contracting and rendering of the service requested by the customer, either to fulfill our contractual obligations or to exercise our legitimate rights. In the case of corporate or special plans and programs (such as, but not limited to, renting and long-term rentals), we may collect the necessary information to contract said plan and the one that links each user with the relevant agreement.
9. Adobe may also receive personal information from other legitimate sources in connection with the provision of the service you have contracted (from your workplace, from your travel agency, etc.). In exceptional cases, public authorities provide us with certain data related to infractions, collisions, thefts and accidents, and other similar events.
10. Our units may have location systems (GPS) that provide valuable information about the vehicle and the use given to it. This allows us to fulfill our contract, verify compliance by the customer, and recover our vehicles in case of theft, loss or other incidents. At no time will we track or monitor the status of your vehicle during the rental.
11. Telephone calls to our central office can be recorded for quality control purposes.
12. In our offices and agencies, we count on surveillance and monitoring systems that can record images, pictures and videos, voices, and/or sounds, for guaranteeing the safety of people and controlling our units.
13. Sometimes, we may request financial information from the customer for opening credit lines in certain special contract categories. Adobe may also request credit information from other sources, such as authorized credit bureaus, for that purpose.
14. Exceptionally, you may voluntarily provide us with some information about your health status when requesting a service or a special product from us. In that case, we will only collect that information with your express consent and store it with complete confidentiality for as long as it is strictly necessary to provide and offer our services. We will not share this information with third parties, except in exceptional cases in which applicable regulations allow or require it.
15. Our services are not directed to minors. It is not our intention to collect information from minors. Parents and guardians of minors may request the removal of such information by contacting Adobe as indicated in these Policies.
PURPOSE OF INFORMATION PROCESSING
16. We collect and use personal data for the following purposes:
a. To fully identify our customers, process reservations, contract with them, invoice our services and associated charges (including but not limited to insurance, guarantee deposits, and penalties), grant or deny credit, execute the contracts, provide the services announced in our premises and website, and demand fulfillment of contract;
b. To provide adequate customer service, including after-sales service, assistance services, and insurance;
c. To verify the proper, authorized, and legitimate use of Adobe vehicles by the customer;
d. To communicate with our customers, respond to complaints and comments, and/or offer our services;
e. To better understand the behavior of the market and the interests of our customers;
f. To improve our products and services;
g. To promote and market our services, comply with promotional programs, offer special or preferential plans, and customize our offers;
h. To process the collection and demand the payment of our services and associated charges;
i. To defend the legitimate interests of our company before any kind of conflict, claim, demand, infraction, investigation, process or litigation, either before the customer, authorities, insurers, and/or third parties;
j. To comply with controls related to fraud prevention, money laundering or security, whether due to legal duty or internal company policy;
k. To fulfill legal duties and any other legitimate interest of ours in the rendering of our services.
RECIPIENTS OF INFORMATION
17. Adobe is committed to the security of the data that you provide. Adobe will not share your personal data with third parties, except to comply with the purposes established for collection and processing, including the possibility of sharing them with entities of the same Adobe economic group (without the database losing its status as "internal"), and any other cause established in the applicable regulations, in these Policies, and in any agreements that you sign with us.
18. However, we may share your information, as far as required by the provision of our services and as allowed by law, with:
a. Intermediaries through which our services are contracted (when applicable), in order to fulfill our agreement;
b. Travel agencies and similar or equivalent services, to contract with you and fulfill our agreement;
c. Entities issuing credit or debit cards to process payments;
d. Insurers and authorities in case of incidents;
e. Your own employer, when contracting and executing corporate packages (when applicable);
f. Booking engines, insofar as you use one to make and manage your reservation;
g. Marketing services providers, to offer services and understand their preferences;
h. Credit bureaus dedicated to the elaboration of profiles, in case your account becomes delinquent with us.
i. Other recipients that could be found in Costa Rica or abroad, as required for data collection and processing set forth herein, according to the nature of our services, all of which you agree to contract with Adobe.
COOKIES, IP ADDRESSES, AND ANALYTICAL SOFTWARE
19. Our website may use "cookies" and "web beacons". Cookies are files that are stored in your browser when browsing our website, and that allow you to consult the previous activity of the browser. Cookies serve us primarily to help you manage your reservation and help you remember your selections and act according to your preferences. You can accept, delete or block cookies from your browser settings. Web beacons, on the other hand, allow measuring the traffic of users that use the website and serves the web analysis. Our website will only use all this information anonymously. You can accept or reject cookies from the configuration options of your browser. You can find our Cookies Policy at: www.adobecar.com
20. We may use IP information to automatically customize the service, as well as to analyze and prevent any type of threats to our website and to manage the site. We may use the IP information to identify the owners when there is a likelihood of fraudulent or illegitimate activity.
21. We can use analytical software, such as Google Analytics and Search Console, which allows us to collect information from a website related to search engines, to better understand the user's interaction with the Adobe website and improve its functionality.
TERM FOR STORING INFORMATION
22. We will store your personal data for the time that it is necessary to fulfill the purpose for which they are collected and to determine possible accountabilities that may arise from such purpose, in addition to the periods established in the regulations on files and documentation. The Internal Law of the Republic of Costa Rica authorizes Adobe to keep personal data for a maximum period of 10 years. Adobe will use this term as a reference, unless the applicable regulations provide otherwise.
EXERCISE OF RIGHTS AND MEANS OF CONTACT
23. Data protection laws grant certain rights of information self-determination. Among others, you have the right to access your personal information, correct any inaccuracy, revoke the consent for processing the data, and ask for the limitation or total or partial suppression of certain data according to law, in addition to other rights that the applicable regulations may contemplate. You may do so at any time, without retroactive effects being attributed to your action, by any of the following means:
a. By letter to Adobe's main offices, located in San Jose, Costa Rica, exactly in the Barrio Corazón de Jesús, 34th Street, from the Southwest corner of Cementerio de Obreros, 100 meters west and 800 meters south.
By email to the following address: privacy@adobecar.com
24. Your request must contain:
a. Names and surnames of the owner of the personal data, with a copy of the identity document. If the legal representative exercises this right, the latter must prove his/her identity by attaching an identity document or equivalent document, and a copy of the title that proves the representation.
b. Specific and clear request mentioning the data to which it refers and the correction requested, together with the documentation or relevant evidence to justify your request.
c. Address or means to receive notifications.
d. Date and signature of the applicant.
25. Adobe will attend your requests at no cost, within the terms of law. In case Adobe requires additional information, we will let you know in a timely manner.
26. Please note that the information you provide based on these Policies is necessary to fulfill the purposes detailed herein. Due to the nature of our services, refusal to provide, revocation of consent, and/or opposition to the processing of essential data may prevent contracting the service or may entail the termination of the provision of the service.
27. If you have any question, suggestion, observation or concern about our Privacy Policy, do not hesitate to contact us by any of the means previously indicated.
APPLICABLE LAW AND AUTHORITY OF CONTROL
28. These Policies are governed by the Law of the Republic of Costa Rica, without regarding conflicts of law provisions . The control authority of Costa Rica is the Agency for the Protection of Data of Inhabitants (Prodhab).
[Version 1.0 August 2018]
Hello! Looking for a long term rental possibly, could you please get in touch to know morte about conditions, pricing etc. thanks
Hello David: thank you for your interest. We will contact you to help you with the information.
Can both members of a couple drive if they are not married?
Hello Diane: yes, all drivers older than 23 years with a valid driver license and passport, include on the rental agreement, can drive.
Greetings: We would like to rent a car in late April in San Jose and drive to Manuel Antonio, then continue to Sierpe, where we would take a boat to Drake Bay for 3 days. Is there an acceptable place to leave the rental car in Sierpe for 3 days? Or can we return the car in Sierpe to save 3 days rental but still have a car available to us in Sierpe for our return to San Jose?
Hi Hahn. Yes; it is possible. This option does have drop off costs, so our Reservations department will be contacting you in order to coordinate this rental.
I am about to book an SUV with you for late November, but I wanted to ask two questions:
1. Does your listing of mandatory charges includes the CDW (LDW), or is that an additional charge. My credit card does have insurance that covers see CDW (LDW) and I am trying to determine what the final cost will be for my rental.
2. I plan on booking a 10 day rental, but if later I decide to shorten the rental to five days, how much notice do I need to give to allow this change without penalty?
Hello John. Regarding your questions:
1- Yes, the website shows the rental and liability insurance and taxes included.
You can decline Adobe’s Vehicle Protection Coverage (LDW) if your credit card provides car rental insurance coverage. Because conditions vary between cards, it is important to comply with the following:
• Make sure the credit card you will use to pay for the rental is current and offers LDW coverage in Costa Rica for the type of vehicle you plan to rent.
• You must use the same credit card to decline LDW as you do to pay the rental. This is a requirement of the credit card provider.
• Remember that the card owner must also be the driver of the rental car.
• Make sure you know the terms and conditions of your credit card LDW.
• If you have a card other than the ones listed below, you must present a letter from your card provider showing that the credit card covers the rental conditions. If you have one of the cards listed below, you do not need the letter.
1) Visa Signature
2) Visa Infinite
3) Amex Gold
4) Amex Platinum
5) Amex Centurion
6) Mastercard Black
7) Mastercard World
8) Mastercard World Elite
Remember that a security deposit of $1,000 USD is required for all car rentals. The deposit is not higher if you decline the LDW. Clients can make the deposit with their valid Visa, Mastercard, or American Express credit card.
2- You can shorten the rental days, but we will appreciate you can let us know at least 5 days prior to the returning date.
I have a question concerning the insurance requirements. I have in writing additional premium car rental protection policy with AMEX Assurance Company that is effective in Costa Rica it covers reimbursement for damage to or theft of a rental car, a secondary accidental injury expense benefits: accidental death or dismemberment coverage: secondary coverage for damage to or theft of personal property.
Does not provide insurance for personal liability, uninsured motorists, worker’s compensation injuries, disability benefits of any kind and any coverage mandated by government.
Is this going to be acceptable to be able to rent a car. If not what would be acceptable?
Hi Greg. Sorry for the delay in the response, bust we had some technical issues. Yes. This insurance will be acceptable for you to decline the LDW. No problem.
Hello, I will be visiting Costa Rica on a cruise next month from the USA. Since I am not entering through immigration, I will not be able to get a passport stamp. Am I still able to rent a car with my passport even though I do not have an entry stamp?
Hi. We will be contacting you in order to help you in this case. We would need to know if you are arriving to Puntarenas (Pacific) or Limón (Atlantic)?
I will be in Limón. Thank you!
You´re welcome. We will contact you in order to coordinate.
do the vehicles have GPS?
Hello Ruth: we offer GPS and WIFI devices to rent.
I rented a car from you in February, 2020 when I was 80 years old. When I visit in 2023, I will be 83. Will I have a problem renting a car?
Hi Mr. Ehmer: not a problem, as long as you bring your valid driver license, passport and credit card.
Thank you; I just saw this. We will see you in February. In 2020, I picked up the car at the CPI Spanish School in Playa Flamingo and returned it near the Liberia Airport. I assume that we can still do that.
Excellent Jack ! Sure, we can deliver at the school and you can return near Liberia airport.
We have rented a car from you via a travel agent.
When we rent a car direct do you bring and pick-up the car then als from hotel Bougainville?
Hi Mr. Kiers: yes. We do deliver the car at your hotel free of charge, when you make the reservation directly with us. You would need to request the delivery at the Hotel Bougainvillea when making the reservation.
Hi there. I have insurance for rental cars through my car insurance company in Canada (rather than credit card). Is this okay to use as insurance rather than purchasing?
Hello, we only take credit card insurance for car rental. We do not take coverage for foreign car insurance companies.
Do you have any restrictions to the ricon road to Drake bay
Hello: only a good 4×4 is recommended to drive in the area of Drake Bay.
Hi, I have a reservation for a full size SUV. It had the option to add roof racks. Does that allow for putting luggage on the roof? Thanks.
Hello, we can offer surf racks for surfboards, but not for luggage.
Hi! I was scammed by a rental car company in the Arenal area. Is there an agency in Costa Rica
that rental car companies register with, are licensed under or report to? I would like to file a formal complaint. The scamming company makes others look bad! I should have gone with Adobe!!
Hello, you can contact the Costa Rica car rental asociation.
Can I drive from Quepos to Puerto Veijo and drop off the rental car there?
Thank you
Hello Matteo, sure, you can pick the car in Quepos and return in Puerto Viejo, just a minimum of 3 consecutive days rental and a drop off fee of U$ 110.
Do you accept American Express credit cards?
Hello Alan: yes, we do accept American Express.
Hi – do all rental cars come with unlimited miles?
Hello Amber, unlimited miles applies for rentals up to 29 days.
My clients have read, that it is only allowed to drive a car in Costa Rica every second day, accoring to the number of the plate. Is that correct?
Thank you for your help in advance.
Yours sincerely
Helmut Promegger
Reisebuero Kirchberg
Austria
Hello Helmut, our fleet is exempt of the vehicular restriction. We provide all our customers a copy of the rental contract.
I don’t have a credit card can i use my debit card or prepaid Mastercard for the security deposit ?
We only take credit card for the guarantee deposit. The credit card holder can be different from the driver. We require both people to be present at the delivery date to sign the rental contract.
We are planning a trip in Oct of this year. I know you require a security deposit of $1000. Can we put the $1000 deposit on a credit card and pay for the rental with a debit card? Just wanted to see if this was allowed. Thanks for your time!
Hello Ben, exceptionally we could take the credit card for a deposit and the payment for rental in debit card, as long as they are the same branch. For example, if the credit card is Master Card, the debit card must be Master Card. This is a requirement from the Credit Card companies in our country.
Hello,
I am 60 years old and renting the vehicle. However, my travel partner is 22. Can she drive the car as well as me?
Hello Julia. The driver must be older than 23 years with a valid driver license and passport.
Dear Sir/Ms. I have Supplemental Liability Insurance that I pay annually. It is valid worldwide.
CarHireExcess.com provides cover for:
Externally caused damage to the rental vehicle
Third party bodily injury
Damage caused by your rental vehicle to material property.
Will you accept this? Also what are the rates if I book for more that 28 days? Andy, Uk
Hello Andy: you can decline the car protection if you have CDW coverage with your credit card. Costa Rican law does not recognize any other insurance plan.
I am 74 years old. Will that be a problem for renting a car with you?
Hello Leonard, not an issue to include you as a driver by showing your valid driver license and passport.
Can I rent with you guys at the age of 22
Hello Meier: we require the drivers to be older than 23 years old with a valid driver license and passport.
I purchased a CDW of 35000 usd from an outside agency. Which insurances can I bypass if I rent from you and still be covered?
Thanks
What is the amount of deposit required if I am accepting CDW (LDW) on my vehicle rental?