ADOBE RENT A CAR

Regulations of the Loyalty Program Adobe Más (Adobe+)

Final Version 2.1 · July 2026

1. Program Description

Adobe Más (Adobe+) is the loyalty program of Adobe Rent a Car, a brand of Rente un Auto Esmeralda S.A. (“Adobe” or “the company”), aimed exclusively at Costa Rican customers who enroll and remain active in the program.

The program offers benefits, promotions, promotional dollars, and special conditions, according to the membership level achieved and the terms established in these regulations.

2. Scope of Application

Adobe Más applies in Adobe Rent a Car offices located in Costa Rica and exclusively for Costa Rican customers who meet the current general rental requirements.

Benefits are subject to availability, the conditions of each reservation, and the restrictions indicated in these regulations, in the app, or in the corresponding promotion.

3. Membership Requirements

To join, the customer must meet the general rental requirements published by Adobe Rent a Car and complete registration in the Adobe Más app:

Download the Adobe Más application from Google Play, for Android devices, or from the App Store, for iOS devices.
Complete the requested personal data.
Accept these regulations, the Privacy and Personal Data Processing Policy, and the App’s Terms and Conditions of Use.

Membership and application usage are free of charge.

Each person may maintain only a single account. The system may use the driver’s license number and email address as member identification elements.

Membership is personal, non-transferable, and cannot be shared with third parties.

4. Member Rights and Obligations

Member rights include:

View and manage account activity through the application.
Check the promotional dollar balance, achieved level, and current benefits.
Make reservations, apply benefits, and request redemptions through the application.
Update personal data and contact methods.
Request membership cancellation at any time.

The member must keep their data updated, use the account in good faith, and comply with the rental contract conditions as well as reasonable staff instructions regarding safety, operation, and contractual compliance.

5. Inactivity, Expiration, and Membership Cancellation

Membership will not be deleted solely due to inactivity. However, the member will lose all accumulated promotional dollars after two consecutive years of inactivity.

For the purposes of these regulations, inactivity shall be understood as a period of two years without a completed qualifying rental registered to the member’s account.

When a Fiebre or Pro level member reaches two consecutive years of inactivity, they will lose accumulated promotional dollars and return to the Apuntado level.

The member may request membership cancellation at any time. Cancellation implies the loss of pending promotional dollars and benefits, unless applicable legal provisions state otherwise.

6. Suspension or Termination for Just Cause

Adobe may suspend or terminate a membership, with total or partial loss of promotional dollars and benefits, when just cause exists and after conducting the corresponding review:

Fraud, attempted fraud, or misuse of the program, application, reservation, or promotional dollars.
Severe breach of the rental agreement.
Failure to pay a rental contract or other associated enforceable obligations.
Harassment, threats, aggression, or severely inappropriate behavior toward employees, customers, or third parties.
Non-compliance with the Code of Conduct against the Commercial Sexual Exploitation of Children and Adolescents to which the company is adhered.
Severe or repeated non-compliance with reasonable instructions related to safety, vehicle operation, or the rental contract.

The decision will be communicated to the member by the program administrator through one of the registered contact methods.

7. Application Usage

The application allows the member to view and manage account activity, check promotional dollars, promotions, and benefits, make reservations, request redemptions, and view general program information.

To accumulate promotional dollars and apply program benefits, reservations must be made exclusively through the Adobe Más application booking engine, unless Adobe expressly communicates an exception.

8. Adobe Más Promotional Dollars

“Adobe Más promotional dollars” are promotional credits awarded by the program. They do not constitute cash, do not accrue interest, are non-transferable, cannot be sold, and cannot be redeemed for cash.

Promotional dollars will be credited once the rental is completed and the corresponding contract is closed, provided the contract is in the member’s name and the rental qualifies for accumulation.

The balance and transaction history will be available for review in the application.

A rental paid partially or fully with promotional dollars will not accumulate new promotional dollars.

9. Qualifying Rentals

Rentals are considered qualifying if they simultaneously meet the following conditions:

The reservation was made through the Adobe Más application.
The rental contract is in the member’s name.
The rental was completed and the contract was closed.
The rental and corresponding charges were paid according to agreed terms.
The reservation was not paid partially or fully with promotional dollars.
The rental does not correspond to a rate, agreement, or promotion expressly excluded from accumulation.

Amounts used to determine a tier change will be calculated based on the system-recognized value of qualifying reservations.

10. Preferred Plan Tiers

The Preferred Plan has three tiers: Apuntado, Fiebre, and Pro.

The Apuntado tier is obtained upon completing registration in the application.

The Fiebre tier is reached by accumulating US$600 in qualifying rentals while at the Apuntado tier.

The Pro tier is reached by accumulating an additional US$1,200 in qualifying rentals after reaching the Fiebre tier.

Tier upgrades will occur immediately after the system registers the required amount in completed qualifying rentals.

Fiebre and Pro tiers will be maintained as long as the member remains active. After two consecutive years of inactivity, the member will return to the Apuntado tier.

11. Apuntado Tier Benefits

Entry into the tier upon completing registration in the application.
One-time US$30 gift after completing and closing the first rental reserved through the application.
Accumulation of US$1 for each sedan rental day.
Accumulation of US$1.50 for each SUV rental day.
Accumulation of US$2 for each superior SUV rental day.
Free registration of one additional driver on each rental, subject to compliance with driving and contract requirements.
One completely free rental day during the member’s birthday month, applicable to a minimum 3-day reservation made through the application and subject to availability. The free day includes rental time, mandatory PLI and LDW coverage, and corresponding VAT.
US$15 referral bonus when the referred person downloads the application, registers, and completes their first rental reserved through the application.
Exclusive monthly promotions, subject to their specific terms.

12. Fiebre Tier Benefits

One-time US$45 gift upon reaching the Fiebre tier.
Accumulation of US$1.25 for each sedan rental day.
Accumulation of US$1.75 for each SUV rental day.
Accumulation of US$2.25 for each superior SUV rental day.
Free registration of up to two additional drivers on each rental, subject to compliance with driving and contract requirements.
One completely free rental day during the member’s birthday month, applicable to a minimum 3-day reservation made through the application and subject to availability. The free day includes rental time, mandatory PLI and LDW coverage, and corresponding VAT.
US$15 referral bonus when the referred person downloads the application, registers, and completes their first rental reserved through the application.
Exclusive monthly promotions, subject to their specific terms.
One-category upgrade over a sedan, subject to availability at delivery, participating categories, and operational conditions. The benefit does not guarantee a specific make, model, or vehicle.
24/7 roadside assistance at no additional cost anywhere in Costa Rica. Includes towing, battery charging/assistance, and other assistance directly related to an accident. Tire changing is not included.

13. Pro Tier Benefits

One-time US$60 gift upon reaching the Pro tier.
Accumulation of US$1.50 for each sedan rental day.
Accumulation of US$2 for each SUV rental day.
Accumulation of US$2.50 for each superior SUV rental day.
Free registration of up to two additional drivers on each rental, subject to compliance with driving and contract requirements.
One completely free rental day during the member’s birthday month, applicable to a minimum 3-day reservation made through the application and subject to availability. The free day includes rental time, mandatory PLI and LDW coverage, and corresponding VAT.
US$15 referral bonus when the referred person downloads the application, registers, and completes their first rental reserved through the application.
Exclusive monthly promotions, subject to their specific terms.
Up to two-category upgrade over a sedan or SUV, subject to availability at delivery, participating categories, and operational conditions. The benefit does not guarantee a specific make, model, or vehicle.
24/7 roadside assistance at no additional cost anywhere in Costa Rica. Includes towing, battery charging/assistance, and other assistance directly related to an accident. Tire changing is not included.
The Pro tier does not include express office or home delivery service.

14. Security Deposit

The security deposit is not a program benefit and is governed by general rental conditions for Costa Rican customers:

US$500 for categories N, M, W, P, I, and D, corresponding to the sedan group.
US$750 for categories A, J, L, B, F, and C, corresponding to the SUV group.
US$1,000 for categories H, G, O, K, and E, corresponding to the superior SUV group.

The deposit must be made via a valid Visa, Mastercard, or American Express credit card accepted by Adobe and in the contract holder’s name. Conditions may be modified in accordance with current general rental policies.

15. Redemption of Promotional Dollars

Promotional dollars may be redeemed exclusively through the application and used to pay for services enabled by Adobe within the program.

They cannot be applied toward additional fuel, fines, damages, roadside assistance costs, drop-off charges at another location, or other items expressly excluded in the application or reservation conditions.

The maximum redemption amount depends on the member’s available balance and the conditions of the selected service.

Adobe may establish blackout periods for redemptions, including Holy Week (Easter) and the last week of the year. Exact dates must be displayed in the application or communicated with reasonable advance notice.

When the promotional dollar balance does not cover the entire reservation, the member must pay the difference using one of the payment methods accepted by Adobe Rent a Car.

Promotional dollars will be deducted from the account upon successful completion of the redemption request or reservation, according to application operations.

16. Modifications, Cancellations, and No-Shows

Before the pick-up date and time, the member may request through the application the modification or cancellation of a reservation paid with promotional dollars.

When the reservation is canceled in a timely manner before the pick-up date and time, applied promotional dollars will be automatically refunded to the account, unless the rate or promotion used expressly indicates otherwise.

In case of modification, the system will credit or deduct the corresponding difference according to the new reservation conditions.

In case of a no-show, promotional dollars applied to the reservation will not be refunded.

Reservations made through the application that are canceled less than 48 hours in advance will be subject to a penalty.

17. Member Communication

Adobe may communicate with the member through registered and authorized contact methods, including email, phone, text messages, app notifications, or other enabled channels.

Operational communications necessary to manage the account, reservations, benefits, and service security may be sent while the membership remains active.

The member may withdraw consent to receive commercial communications without needing to cancel their membership, using the mechanisms indicated by Adobe. Personal data processing will be governed by the current Privacy and Personal Data Processing Policy.

18. Program Changes

Adobe may modify the terms, benefits, accumulation rates, tiers, restrictions, or conditions of the program.

When a change substantially affects already acquired benefits, Adobe will endeavor to communicate it to the member at least 30 calendar days in advance, unless a legal provision, security situation, fraud case, or force majeure event requires immediate implementation.

During the notice period, the member may use available benefits, subject to applicable conditions, or request membership cancellation.

19. Fraud and Misuse

Any attempt to obtain, transfer, use, or redeem promotional dollars fraudulently may result in suspension or permanent exclusion from the program, annulment of transactions, and loss of associated benefits, without prejudice to other corresponding legal actions.

20. Ownership and Intellectual Property

Rente un Auto Esmeralda S.A., through its brand Adobe Rent a Car, is the owner of the Adobe Más (Adobe+) program, its content, distinctive signs, materials, and features, except for rights belonging to third parties.

Enrollment or participation in the program does not grant the member any license, property right, or authorization to use such elements outside of the uses expressly permitted by Adobe.

21. Privacy and Data Protection

The processing of member personal information will be governed by the Privacy and Personal Data Processing Policy of the Adobe Más application, the current version of which must be available within the application or on official Adobe Rent a Car channels.

[Final Version 2.1 · July 2026]