Privacy and Processing of Personal Data Policy
Please read carefully the following Privacy and Processing of Personal Data Policy of RENTE UN AUTO ESMERALDA S.A., a company domiciled in Costa Rica with entity identification number 3-101-88140, and its subsidiaries and/or affiliates (hereinafter referred to as "Adobe Rent a Car", "Adobe" or "we").
GENERAL INFORMATION
1. Adobe is a group of companies with main offices in the city of San José, Republic of Costa Rica, where it operates an internal personal database to provide its services.
2. This Privacy and Processing of Personal Data Policy (hereinafter, the "Policy" or the "Policies") regulates the way in which we collect and use your personal data. Personal data means any data relating to an identified or identifiable natural person.
3. This Policy applies to the collection and processing of your personal data by electronic and manual means.
4. The user who contracts our services and/or enters the Adobe website must, beforehand, read, understand, and accept these terms and conditions. Therefore, by contacting us and entering and browsing our website, whether or not using any of the services it offers, you declare that you have understood and accepted the terms and conditions contained in this Policy. We recommend that you read and understand this Policy before continuing browsing and using our website and contracting our services.
5. Adobe may modify these Policies from time to time to adapt them to the applicable regulation or to the services provided by Adobe. We recommend checking its content periodically.
CONTROLLER
6. This Policy applies to all companies in the Adobe’s group of undertakings, which provide rental car services and/or related activities. All are domiciled and operate in the Republic of Costa Rica. RENTE UN AUTO ESMERALDA S.A. is specifically in charge of the company´s database.
7. This Policy does not apply to third party service providers that can provide complementary services to those of Adobe, such as hotels, travel agencies, browsers, and search engines on the Internet, social networks, insurance companies, and other economic agents that may have their own privacy policies. In case our website has links (hyperlinks) to third party websites, our policies will not apply to those websites either.
TYPES OF PERSONAL DATA WE COLLECT
8. Adobe may collect and use personal customers information, such as their full name, nationality, identification documents and driver's license numbers and copies, telephone number, fax number, post office box, exact address, e-mail, payment information such as credit or debit card details (we will not keep your security code after the transaction), your hotel address (for delivery services), flight or reservation number, information on incidents (accidents, mechanical failures, thefts, losses, and others) that the vehicle could suffer; as well as any other information that is necessary for the contracting and rendering of the service requested by the customer, either to fulfill our contractual obligations or to exercise our legitimate rights. In the case of corporate or special plans and programs (such as, but not limited to, renting and long-term rentals), we may collect the necessary information to contract said plan and the one that links each user with the relevant agreement.
9. Adobe may also receive personal information from other legitimate sources in connection with the provision of the service you have contracted (from your workplace, from your travel agency, etc.). In exceptional cases, public authorities provide us with certain data related to infractions, collisions, thefts and accidents, and other similar events.
10. Our units may have location systems (GPS) that provide valuable information about the vehicle and the use given to it. This allows us to fulfill our contract, verify compliance by the customer, and recover our vehicles in case of theft, loss or other incidents. At no time will we track or monitor the status of your vehicle during the rental.
11. Telephone calls to our central office can be recorded for quality control purposes.
12. In our offices and agencies, we count on surveillance and monitoring systems that can record images, pictures and videos, voices, and/or sounds, for guaranteeing the safety of people and controlling our units.
13. Sometimes, we may request financial information from the customer for opening credit lines in certain special contract categories. Adobe may also request credit information from other sources, such as authorized credit bureaus, for that purpose.
14. Exceptionally, you may voluntarily provide us with some information about your health status when requesting a service or a special product from us. In that case, we will only collect that information with your express consent and store it with complete confidentiality for as long as it is strictly necessary to provide and offer our services. We will not share this information with third parties, except in exceptional cases in which applicable regulations allow or require it.
15. Our services are not directed to minors. It is not our intention to collect information from minors. Parents and guardians of minors may request the removal of such information by contacting Adobe as indicated in these Policies.
PURPOSE OF INFORMATION PROCESSING
16. We collect and use personal data for the following purposes:
a. To fully identify our customers, process reservations, contract with them, invoice our services and associated charges (including but not limited to insurance, guarantee deposits, and penalties), grant or deny credit, execute the contracts, provide the services announced in our premises and website, and demand fulfillment of contract;
b. To provide adequate customer service, including after-sales service, assistance services, and insurance;
c. To verify the proper, authorized, and legitimate use of Adobe vehicles by the customer;
d. To communicate with our customers, respond to complaints and comments, and/or offer our services;
e. To better understand the behavior of the market and the interests of our customers;
f. To improve our products and services;
g. To promote and market our services, comply with promotional programs, offer special or preferential plans, and customize our offers;
h. To process the collection and demand the payment of our services and associated charges;
i. To defend the legitimate interests of our company before any kind of conflict, claim, demand, infraction, investigation, process or litigation, either before the customer, authorities, insurers, and/or third parties;
j. To comply with controls related to fraud prevention, money laundering or security, whether due to legal duty or internal company policy;
k. To fulfill legal duties and any other legitimate interest of ours in the rendering of our services.
RECIPIENTS OF INFORMATION
17. Adobe is committed to the security of the data that you provide. Adobe will not share your personal data with third parties, except to comply with the purposes established for collection and processing, including the possibility of sharing them with entities of the same Adobe economic group (without the database losing its status as "internal"), and any other cause established in the applicable regulations, in these Policies, and in any agreements that you sign with us.
18. However, we may share your information, as far as required by the provision of our services and as allowed by law, with:
a. Intermediaries through which our services are contracted (when applicable), in order to fulfill our agreement;
b. Travel agencies and similar or equivalent services, to contract with you and fulfill our agreement;
c. Entities issuing credit or debit cards to process payments;
d. Insurers and authorities in case of incidents;
e. Your own employer, when contracting and executing corporate packages (when applicable);
f. Booking engines, insofar as you use one to make and manage your reservation;
g. Marketing services providers, to offer services and understand their preferences;
h. Credit bureaus dedicated to the elaboration of profiles, in case your account becomes delinquent with us.
i. Other recipients that could be found in Costa Rica or abroad, as required for data collection and processing set forth herein, according to the nature of our services, all of which you agree to contract with Adobe.
COOKIES, IP ADDRESSES, AND ANALYTICAL SOFTWARE
19. Our website may use "cookies" and "web beacons". Cookies are files that are stored in your browser when browsing our website, and that allow you to consult the previous activity of the browser. Cookies serve us primarily to help you manage your reservation and help you remember your selections and act according to your preferences. You can accept, delete or block cookies from your browser settings. Web beacons, on the other hand, allow measuring the traffic of users that use the website and serves the web analysis. Our website will only use all this information anonymously. You can accept or reject cookies from the configuration options of your browser. You can find our Cookies Policy at: www.adobecar.com
20. We may use IP information to automatically customize the service, as well as to analyze and prevent any type of threats to our website and to manage the site. We may use the IP information to identify the owners when there is a likelihood of fraudulent or illegitimate activity.
21. We can use analytical software, such as Google Analytics and Search Console, which allows us to collect information from a website related to search engines, to better understand the user's interaction with the Adobe website and improve its functionality.
TERM FOR STORING INFORMATION
22. We will store your personal data for the time that it is necessary to fulfill the purpose for which they are collected and to determine possible accountabilities that may arise from such purpose, in addition to the periods established in the regulations on files and documentation. The Internal Law of the Republic of Costa Rica authorizes Adobe to keep personal data for a maximum period of 10 years. Adobe will use this term as a reference, unless the applicable regulations provide otherwise.
EXERCISE OF RIGHTS AND MEANS OF CONTACT
23. Data protection laws grant certain rights of information self-determination. Among others, you have the right to access your personal information, correct any inaccuracy, revoke the consent for processing the data, and ask for the limitation or total or partial suppression of certain data according to law, in addition to other rights that the applicable regulations may contemplate. You may do so at any time, without retroactive effects being attributed to your action, by any of the following means:
a. By letter to Adobe's main offices, located in San Jose, Costa Rica, exactly in the Barrio Corazón de Jesús, 34th Street, from the Southwest corner of Cementerio de Obreros, 100 meters west and 800 meters south.
By email to the following address: privacy@adobecar.com
24. Your request must contain:
a. Names and surnames of the owner of the personal data, with a copy of the identity document. If the legal representative exercises this right, the latter must prove his/her identity by attaching an identity document or equivalent document, and a copy of the title that proves the representation.
b. Specific and clear request mentioning the data to which it refers and the correction requested, together with the documentation or relevant evidence to justify your request.
c. Address or means to receive notifications.
d. Date and signature of the applicant.
25. Adobe will attend your requests at no cost, within the terms of law. In case Adobe requires additional information, we will let you know in a timely manner.
26. Please note that the information you provide based on these Policies is necessary to fulfill the purposes detailed herein. Due to the nature of our services, refusal to provide, revocation of consent, and/or opposition to the processing of essential data may prevent contracting the service or may entail the termination of the provision of the service.
27. If you have any question, suggestion, observation or concern about our Privacy Policy, do not hesitate to contact us by any of the means previously indicated.
APPLICABLE LAW AND AUTHORITY OF CONTROL
28. These Policies are governed by the Law of the Republic of Costa Rica, without regarding conflicts of law provisions . The control authority of Costa Rica is the Agency for the Protection of Data of Inhabitants (Prodhab).
[Version 1.0 August 2018]
If I pay with a debit card can we use my friends credit card for the security deposit? I didnt Bring mine on this trip? Will I meed To add her as an additional driver?
Hello Michael: you friend can use his credit card for the deposit, but she has to be present at the moment of the delivery of the card, to sign the contract. Therefore, it is required that both: driver and credit card holder must be present at the pcik up date. Also, if you wish to pay with a debit card, it must be the same branch as the credit card. You can contact us for further information at info@adobecar.com
Hello,
My family and I are interested in renting an suv from you for a week in April. Our plane isn’t expected to arrive until 10:06 pm in San Jose. What are your recommendations for how to get the rental vehicle from you, since your website states that your office will be closed. We’re staying the night we arrive in San Jose as well, close to the airport. Will we need to wait until the next day for you to bring the vehicle to us or can we make arrangements to get it the night we land?
Thank you,
Tasha
Thank you for contacting us. Our office is very close to the airport terminal. We offer our clients complimentary reception and shuttle service to and from the airport and our office.
If you give us your flight number, an Adobe representative will be waiting for you at the airport exit at the adjusted arrival time provided by your airline, also in case of a flight delayed.
Hello, I’ve read in these conversations that you deliver the rented Car also to the Hotel, free of Charge. Are you offering this great service also the other way round i.e. picking the Car up at a Hotel in San Jose ?
Muchos Gracias !
Hello Andreas: right, we provide delivery and pick up from hotels. You can contact us in case you require further information. Kind regards!
Our flight is more than 4 hours late. Until when can you pick up the car at the airport?
Hello Sabrina: as long as you provide the flight information, we can monitoring the arrival and wait for you.
Are all your rates quoted in US $?
Hi Greg. Yes. we always quote in US$, for your convenience.
I have rented a car in Liberia. Is it possible that I give it back in St.Juan ?
DOC # 670,448
BKG # 980,575
Thank you for a positive answer.
Peter Schaetz
Hi Peter. Yes, it is allowed with no problem. There are extra charges, so we recommend you to contact our reservations department to: reservas@adobecar.com
We have to bring our car at San Jose airport tomorrow around 05.00/05.30. How do we get to the airport after?!
Hi. We have a free shuttle that takes you to the airport.
Hello! I arrive into SJO at 11.25 AM flying with Spirit (Flight NK335).
I see the car rental office is far from the terminal. Is there a shuttle I can take to the office or have someone meet me with the car?
Thank you!
Cian
Hello Cian, yes, we provide the shuttle from the airport terminal to our offices. When you make the booking, put the flight information so we can arrange the pick up at the terminal.
Hi Cian. Yes. Our collaborator with blue uniform will be outside the terminal waiting for your party. You must turn right when exiting the airport terminal. This collaborator is permanently at the airport for the meet and greet, so you should have no problem.
Hello,
What is the earliest time the Adobe rental closest to SJO airport open on Saturdays? Your website says 8am but we fly into SJO at 6am and were hoping to rent a car much earlier (by 7am) instead of having to wait two hours. Please advise. Thank you.
Hello: the office located near SJO airport open from 5 am to 10pm. If you provide the flight information, we meet you at the airport to bring you to our offices.
Hello, we are booking with a travel agency & it comes with a rental from you guys. However, our plane lands at 10:42 PM July 7, 2022. we were hoping we can pick up the next day because we don’t want to drive at night. Is this allowed? Thanks.
Hi Delilah: sure. No problem at all. We can deliver the car to your hotel free of charge. Just let us know your reservation number, so our Reservations department can make the adjustments. They will be contacting you by e-mail in order to coordinate all the details.
Hello. We are returning our rental car tomorrow, 4/17/22, before our flight home. My husband just had major neck surgery and can’t walk very far. We will be pressed on time so can we ensure that he can get an immediate ride to terminal, around 10:30 am? Thank you for your help!!
Hello Kent, sure, we will assist you.
Hi there, I will be flying into SJO on July 20th, around 7am. I am hoping to get a quote or possibly set up a rental now? I am in need of a 4×4 vehicle if possible. Thank you in advance
Alex Martinez
Hi Alex. We will proceed to send you the quote as soon as possible.
Hello,
we are not coming to Costa Rica until next year in March, but we would like to rent a car from you and maybe you can make us a good offer already now?
We arrive in St Jose on 02 March 2023 at approx 7:00 PM and leave again on 04.04.2023 at approx 7:00 PM.
We are looking for a car of the category Suzuki Jimny or possibly also a car of the category Daihatsu Bego.
We are looking forward to your offer.
Best regards
SSturm
Hi. Sure. Our reservations department will be contacting you in order to give you a quote. Thank you and hope you have a nice trip in Costa Rica
We are needing to rent a car for 4 people for 10/30-11/06/22 out of San Jose airport. Could you provide me with a cost for a car and SUV?
Thank you,
Hi Linda. Our Reservations department will be contacting you within the next 24 hours.
We’re looking for a rental car for the dates of 05/24/2022-05/29/2022. We need a automatic 7-8 passenger car rental, is there any way your company can help us / provide us with a quote for a rental for these dates.
Hola Iliana: we will contact you to provide the information.
Hi, what is the latest time of day we are able to drop off our car if we bring it back 2 days before our flight back home? Also would you be able to provide a cab back to our hotel in San Jose for the night?
Hello Brandon: you can return the car directly in your hotel. The latest we pick up is at 4:30pm.
I need to return my rental car before flying out of SJO airport. How do I do this and where is the closest office. Our depart flight is 12:14 pm on Wednesday
Hello: you return the car in our office located 1.5 Km east from the Holiday Inn Express hotel and we provide the shuttle to the airport terminal.
Hello,
We will take shuttle service from fortuna to Monteverde on 3/12, and stay in this area until 3/14, can we rent 2 car or 1 van for 8 people during our stay from you?
Thank you.
Hello Danielle, we are on a high season and so far we are fully booked for those require dates.
Hello,
We are arriving into the San Jose airport at 11:45 pm. Do you recommend booking a hotel nearby with an airport shuttle and then coming to your office in the morning or do you have any other tips? Thank you.
Hi: yes, it is suggested that in that case, you pick the car the next morning after the arrival.
We have a flight to Panama Monday February 14, 2022, 8:36 AM from SAN JOSE(SJO). At what time should we be dropping our rental car to get to the airport for our flight? Thanks.
Hi Duane. Usually you should arrive to the airport 2 hours before your flight. Consider at least 20 minutes the car return, so around 6 pm would be a good hour. We open at 5 am, so after that hour you can return the car anytime.
Hi,
I rented a car between February 10th and 15th and read about some driving bans on the site. Does this also apply to rental cars and can I then only use my rental car to a limited extent?
Best,
Heiner
Hello: we are exempt of the vehicle restrictions.
Hi,
I need a car rental from 12.26.2021 to 01.06.2021, would you have any car available ?
Best,
Pierre
Hi, we have some availability between those dates, but not for the whole period, due the high season demand.
Need a car arriving at Dec 28 at night and returning January 3 at night.
Hi, so far we have availability after Jan. 1st.
We’re looking for a rental car for the dates of 12/20/21 – 12/31/21. We desperately need a rental, is there any way your company can help us with a rental for these dates.
Hello: our Reservation Dpt will contact you to provide information.
Need a 4×4 vehicle from San Jose arriving January 9 13:00 departing January 23 13:00
Hello Lissa: an agent will contact you to provide information.
Hello Lisa: our Reservation dpt will contact you for further details.
Hi, I need a car ( eg.Toyotä yaris or similar) for 24.dec.- 05.January. PICKUP SHOULD BE THE AIRPORT SAN JOSE….CAN YOU MAKE ME AN OFFER? GREETINGS, GABRIEL
Hello Gabriel: our Reservation Dpt. will contact you to provide information.
Hello Gabriel: our Reservation Dpt will send you the information.
We are in need of a standard Size SUV five passengers from 12/19/21 until 12/28/21 10 am pick up 1p am drop off.
Hello Hector: we will contact you with information.
Hi there ,
We are looking for a vehicle. We arrive Dec. 14 and depart Dec 27 . Can you give me the price for this vehicle rental ? How long is your store open and will someone be able to pick us up by shuttle at the airport if we land at 7pm ?
Thanks
John
Hello John, our Reservation dpt. will contact you for further information.
I need a rental car from December 2 arriving at SJO at 2 pm and returning to SJO on December at around noon for a 3 pm flight. Just two of us and I would like a small cr. Can you Please provide me a quote. thank you.
Hello Elizabeth, our Reservation Dpt. will contact to provide the information.
I would like to rent a car at SJO and drive down the coast of Costa Rica toward Panama, dropping the car off in Costa Rica before entering Panama. My final destination is Boquete Panama. Please advise.
Hello Patricia: you can rent with us to travel in Costa Rica. You can return the car at Paso Canoas Border for an additional fee. Our cars are only to use in the costa rican territory.
Good afternoon.
We already have a car reservation that was made through our travel agent. We will arrive in San Jose on December 4th at 6:17 p.m. and then we will still have to go through immigration and get our luggage. I would guess this will take 1-2 hrs. Will your shuttle to Adobe still be available and will you still be open so that we can get our rental car at this time? Thank you!
Hello, sure, if you have provided your travel agent the arrival flight information, our representative can meet you at the airport to bring you with the shuttle to our offices.
Hi, I am looking to rent a car to allow us to feed 7 passengers + luggage from November 18 arriving 1:00 pm – 25 departing 1:55 pm(if you can pick up the car in the airport), I want all insurance covered. I don’t want any worries, please also 4wd. Please provide us with a quote, Thank you!!
Hello Lourdes: our Reservation Dpt. will contact you to provide the information about the car rental.
Looking to rent a Yaris 5 speed manual rental car from 10/28 at 2 pm till 11/12 2 pm. I want all insurance covered. I don’t want any worries, please. Please give me a quote, asap. Thank you!!
Hello Ronald, we sent you the information for the sedan as per your request.
Hi there ,
We are looking for a 4wd vehicle for 4 people. We arrive Oct 17 at 7pm at SJO and we depart Oct 31 1230am . Can you give me the price for this vehicle rental ? How long is your store open and will someone be able to pick us up by shuttle at the airport if we land at 7pm ?
Thanks
Kelly
Hello Kelly, thank you for the message. We will send you the information to your email.
Hello,
I plan on visiting 11/22 (arriving 1:30pm) to 11/26th (departure 3:30am). I will be picking up and dropping off vehicles from the San Jose Location. Looking for 2 standard SUVs. Please email me offers you may have.
How will I drop the vehicle off at 3:30 am on day of departure. Will the office be open? Is there after-hours drop off? Can car be picked up from the hotel the night before? Please advise.
Nabid
Hello Nabid. Our Reservation department will contact you to provide the information.
Good day,
in 2020 I borrowed a Hyundai Tuscon from you (voucherCN436146628702) and I was very satisfied. I would like to repeat it. Will you have an interesting offer for me?
car requirements: 4 doors, air conditioning, automatic transmission, 4×4 I do not need.
Date: 10.2.22 20.00 to 10.3.22 19.30
Michal Hůša
Czech Republic
Hello Michal. Thank you for contacting us. Sure, we will send you an offer for your car rental in Costa Rica.