{"id":15404,"date":"2021-09-20T18:58:05","date_gmt":"2021-09-21T00:58:05","guid":{"rendered":"https:\/\/www.adobecar.com\/?p=15404"},"modified":"2024-08-24T20:57:30","modified_gmt":"2024-08-25T02:57:30","slug":"besoin-daide-routiere-adobe-au-secours","status":"publish","type":"post","link":"https:\/\/www.adobecar.com\/fr\/services\/besoin-daide-routiere-adobe-au-secours\/","title":{"rendered":"Besoin d\u2019aide routi\u00e8re? Adobe au secours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Il conduisait vers la destination o\u00f9 il allait profiter de ses vacances de r\u00eave et tout allait bien, jusqu\u2019\u00e0 ce qu\u2019un autre conducteur entre en collision avec sa voiture de location&#8230; Mauvaise fa\u00e7on de commencer vos jours dans un autre pays, nous le savons !&nbsp; &nbsp;C\u2019est pour cette raison qu\u2019<\/span><a href=\"https:\/\/www.adobecar.com\/rentar-carros-alajuela-costa-rica\/\"><span style=\"font-weight: 400;\">Adobe Rent a Car<\/span><\/a><span style=\"font-weight: 400;\">&nbsp;offre \u00e0 ses clients le service<\/span><span style=\"font-weight: 400;\">&nbsp;d\u2019assistance routi\u00e8re 24 heures sur 24, 7 jours sur 7, 365 jours par an, partout dans le pays.&nbsp; Formidable, certainement!!<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Notre objectif est que vous puissiez profiter au maximum de votre s\u00e9jour au Costa Rica, et c\u2019est notre but de nous occuper de vous assister autant d\u2019un accident par collision jusqu\u2019\u00e0 l\u2019ouverture de votre v\u00e9hicule si vous avez laiss\u00e9 les cl\u00e9s \u00e0 l\u2019int\u00e9rieur&#8230; Il peut s\u2019agir d\u2019une chose simple comme le fait de passer du courant a la batterie ou m\u00eame des&nbsp;\u00e9v\u00e9nements&nbsp;plus graves comme vous envoyer une grue ou une ambulance pour r\u00e9pondre \u00e0 une urgence.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-comment-fonctionne-l-assistance-routiere-nbsp\"><span style=\"font-weight: 400;\">Comment fonctionne l\u2019assistance routi\u00e8re?&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Lorsque le client appelle pour signaler un probl\u00e8me avec le v\u00e9hicule, certaines donn\u00e9es sont prises: num\u00e9ro de contrat, nom de la personne et num\u00e9ro de plaque d\u2019immatriculation. En cas d\u2019urgence, nous enverrons soit une ambulance, une grue si c\u2019est n\u00e9cessaire ou si un m\u00e9canicien doit \u00eatre envoy\u00e9 sur place.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Dans la plupart des cas, un repr\u00e9sentant est envoy\u00e9 pour fournir un soutien personnalis\u00e9 au client, car dans certaines situations le client peut \u00eatre effray\u00e9, ou bien alt\u00e9r\u00e9 ou m\u00eame avoir une barri\u00e8re linguistique. Si le v\u00e9hicule n\u2019est pas en parfait \u00e9tat, nous vous offrons le service de taxi pour vous permettre d\u2019atteindre votre destination sans plus de retard.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Une fois le probl\u00e8me r\u00e9solu, avec le bureau le plus proche nous enverrons un autre v\u00e9hicule pour remplacer la voiture soit par une de la&nbsp;m\u00eame&nbsp;clase ou&nbsp;similaire. De cette&nbsp;fa\u00e7on&nbsp;le client pourrait poursuivre son voyage sans plus de retard.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Adobe a des accords avec diff\u00e9rents ateliers m\u00e9caniques, grues et taxis le long du territoire national, ce qui nous permet de nous rendre rapidement sur place pour r\u00e9pondre aux besoins de nos clients.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"QUE FAIRE EN CAS D&#039;ACCIDENT AVEC LES VEHICULES D&#039;ADOBE RENT A CAR ?\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/SLMJCsWhBDw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-que-faire-en-cas-d-urgence-nbsp\"><span style=\"font-weight: 400;\">Que faire en cas d\u2019urgence?&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">M\u00eame&nbsp;si nos bureaux ne sont pas ouverts 24 heures sur 24, pourtant nos repr\u00e9sentants sont disponibles en tout temps pour r\u00e9pondre aux urgences de nos clients.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Si le probl\u00e8me se produit entre 8h00 et 19h00, il est recommand\u00e9 d\u2019appeler le si\u00e8ge social au 2542-4800. Si la situation ou&nbsp;probl\u00e8me&nbsp;se produit avant ou apr\u00e8s les heures d\u00e9taill\u00e9es, nous avons un num\u00e9ro d\u2019urgence : 2542-4888 dont vous pouvez nous contacter.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-combien-de-temps-faut-il-pour-obtenir-de-l-aide-nbsp\"><span style=\"font-weight: 400;\">Combien de temps faut-il pour obtenir de l\u2019aide?&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Le temps de r\u00e9ponse varie consid\u00e9rablement selon la zone o\u00f9 l\u2019accident s\u2019est produit, la circulation, l\u2019arriv\u00e9e de l\u2019agent de transit, les obstacles&nbsp;routiers,et&nbsp;autres.&nbsp; Malgr\u00e9 cela, nous faisons tout notre effort pour r\u00e9soudre la situation en environ une heure.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-assurance-totale-la-meilleure-decision-nbsp\"><span style=\"font-weight: 400;\">Assurance totale : la meilleure d\u00e9cision.&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Les impr\u00e9vus peuvent arriver \u00e0 n\u2019importe qui, au moment le moins attendu&#8230;, c\u2019est pourquoi nous vous conseillons de prendre notre&nbsp;<\/span><a href=\"https:\/\/www.adobecar.com\/seguros\/seguro-total-cero-deducible\/\"><span style=\"font-weight: 400;\">couverture&nbsp;\u00e9tendue ou notre assurance totale.<\/span><\/a><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Pour un petit suppl\u00e9ment, vous serez enti\u00e8rement prot\u00e9g\u00e9 et n\u2019aurez pas \u00e0 payer de franchises en cas de dommages au v\u00e9hicule ou \u00e0 des tiers&#8230; De plus, avec votre TOTAL SAFE, vous pouvez profiter de notre service d\u2019assistance routi\u00e8re enti\u00e8rement gratuit.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Imaginez combien de maux de t\u00eate vous pouvez vous \u00e9viter en n\u2019ayant pas \u00e0 payer de grosses sommes d\u2019argent en cas d\u2019inconv\u00e9nient. Par exemple, si vous avez un accident de voiture \u00e0 Puerto Jim\u00e9nez, et que vous avez choisi l\u2019assurance de base, seul le service de grue peut vous co\u00fbter environ US$ 500, et \u00e0 cela vous devez ajouter le co\u00fbt de la r\u00e9paration du v\u00e9hicule que vous sera d\u00e9duit de la franchise.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><span style=\"font-weight: 400;\">Il convient de souligner que les frais ne s\u2019appliquent pas lorsqu\u2019il s\u2019agit d\u2019un dommage m\u00e9canique propre au v\u00e9hicule, seulement lorsque le client en est directement responsable, ou lorsqu\u2019il se livre d\u00e9lib\u00e9r\u00e9ment \u00e0 un acte n\u00e9gligent tel que l\u2019utilisation d\u2019alcool par le conducteur, la consommation de drogues, la conduite du v\u00e9hicule sur des routes impropres telles que les rivi\u00e8res et\/ou en mer, ou d\u2019autres situations similaires.<\/span><\/i><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-existe-t-il-des-exceptions-ou-des-surtaxes-nbsp\"><span style=\"font-weight: 400;\">Existe-t-il des exceptions ou des surtaxes ?&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Oui tout&nbsp;a&nbsp;fait, par&nbsp;exemple nous&nbsp;n\u2019offrons pas le service de changement de roues dans l\u2019assurance d\u2019assistance routi\u00e8re. En ce qui concerne les surtaxes, par&nbsp;example,&nbsp; &nbsp;nous ouvrons le v\u00e9hicule si les cl\u00e9s restent \u00e0 l\u2019int\u00e9rieur. Mais si jamais celles-ci ont \u00e9t\u00e9 vol\u00e9 ou \u00e9gar\u00e9, des frais suppl\u00e9mentaires sont factur\u00e9s pour leur remplacement.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faits-interessants-a-considerer-nbsp\"><b>Faits int\u00e9ressants \u00e0 consid\u00e9rer:<\/b><span style=\"font-weight: 400;\">&nbsp;<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Le service le plus utilis\u00e9 est celui d\u2019assistance en cas d&rsquo;accident (collision).&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Presque toutes les urgences ou incidents se produisent apr\u00e8s 15 heures.&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Les zones o\u00f9 l\u2019assistance routi\u00e8re est la plus demand\u00e9e sont : San Jos\u00e9,&nbsp;Monteverde, Santa Teresa,&nbsp;Nosara&nbsp;et Guanacaste.&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Les pannes m\u00e9caniques sont tr\u00e8s fr\u00e9quentes \u00e0&nbsp;Monteverde, en raison du type de routes.&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">La perte des cl\u00e9s c\u2019est une situation constante \u00e0 Santa Teresa.&nbsp; Malheureusement et&nbsp;fr\u00e9quemment&nbsp; occasionn\u00e9e par le vol de sacs.&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Les moteurs des voitures subissent des dommages consid\u00e9rables \u00e0&nbsp;Nosara&nbsp;alors que de nombreux clients essayent de traverser les rivi\u00e8res de la r\u00e9gion dans leur voitures.&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Chez\u00a0<\/span><a href=\"https:\/\/www.adobecar.com\/rentar-carros-liberia-costa-rica\/\"><span style=\"font-weight: 400;\">Adobe Rent a Car,<\/span><\/a><span style=\"font-weight: 400;\">\u00a0nous nous\u00a0soucions de votre bien-\u00eatre, de votre confort, mais surtout de votre s\u00e9curit\u00e9&#8230; C\u2019est pour cette raison que nous avons le service d\u2019assistance routi\u00e8re et une couverture \u00e9tendue. De cette\u00a0fa\u00e7on\u00a0vous puissiez voyager tranquillement \u00e0 votre destination, sans autre pr\u00e9occupation que de profiter des diverses aventures qui vous attendent. Si vous souhaitez demander un devis ou si vous avez des questions, nos conseillers en r\u00e9servation sont pr\u00eats \u00e0 vous r\u00e9pondre en <\/span><a href=\"mailto:reservas@adobecar.com\"><span style=\"font-weight: 400;\">reservas@adobecar.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Permettez-nous de vous fournir le service fiable, rapide et efficace, qui nous a toujours caract\u00e9ris\u00e9 en tant qu\u2019entreprise.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il conduisait vers la destination o\u00f9 il allait profiter de ses vacances de r\u00eave et tout allait bien, jusqu\u2019\u00e0 ce qu\u2019un autre conducteur entre en collision avec sa voiture de location&#8230; Mauvaise fa\u00e7on de commencer vos jours dans un autre pays, nous le savons !&nbsp; &nbsp;C\u2019est pour cette raison qu\u2019Adobe&#8230;<\/p>\n","protected":false},"author":14,"featured_media":17668,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[5438],"tags":[],"class_list":["post-15404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Assistance Routi\u00e8re au Costa Rica : S\u00e9curit\u00e9 et S\u00e9r\u00e9nit\u00e9 Assur\u00e9es<\/title>\n<meta name=\"description\" content=\"Assistance routi\u00e8re 24\/7 au Costa Rica pour des vacances sereines. 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