Flexible

At Adobe Rent a Car we seek to be flexible to the needs of our clients. We expect our agents to be open when listening to a client, to know their needs and to be always willing to seek solutions to any problem that may come up

An unusual request should be regarded as an opportunity to show why we are better, and as the best way to win the loyalty of our clients.

This flexibility must be present throughout the organization. Should a coworker have doubts about the feasibility of a request, he should consult with his superior.